Eastside Music School
501 North IH35 Austin, TX 78702
Get In Touch
We’re here to help! Our dedicated Studio Managers are available during our business hours to assist you with scheduling, billing, virtual assistance, and more.
Check-out our FAQs below for more info about our policies.
501 N IH-15 STE#107
AUSTIN, TX 78702
505 SAN MARCOS ST.
AUSTIN, TX 78702
Frequently Asked Questions
For more information about our policies and the school itself, please take a moment to download and review our New Student Guide.
I've never taken Music lessons before...where do I start?
Eastside Music School offers custom-tailored music lessons for all ages. We offer a Free Trial Lesson for first-time students where you’ll get an introduction to the school, meet your teacher, and discuss musical goals. Book your Free Trial Trial lesson.
I'm running late! What should I do?
Please call us if you are running late. Lesson time will not be extended if tardy. A lesson will be considered a no-show after 15 minutes of no arrival.
How does billing work for recurring lessons?
Students can place a card on file to be billed automatically on the 1st of the month; follow the link in their invoice email to pay online by their first lesson day of the month; or pay with cash, check, or a debit or credit card upon arrival at the first lesson day of the month.
Where are you located?
We are located at 501 N I-35 SUITE #107, AUSTIN, TX 78702.
Accessing the Building The 501 Studios building is locked on weekdays after 5:00 PM and on weekends. If you have a lesson scheduled during this time, a Studio Manager will greet you at the door. You may also ring the doorbell if no one is present.
What is your cancellation policy?
Let us know via phone or email by 8:00 PM the day before your lesson that you need to cancel. Cancellations submitted by this deadline will not incur a cancellation fee and may be rescheduled for a different time.
What happens if I don't show up for my lesson?
Last-minute cancellations and missed lessons without notice are forfeited, and all costs are due. Two consecutive missed lessons without notice will result in the termination of lessons.
What kind of resources do I need for virtual lessons?
The minimum requirements for online virtual music lessons are an internet-connected device with a camera (iPhone, Laptop, etc, a reliable internet connection, and the free Zoom app. Ask a Studio Manager or your instructor about products we recommend to get the most out of your virtual experience!
Where do I park?
We validate parking tickets from the Corazon Parking Garage located on San Marcos Street between E 5th and E 6th Street. Your ticket will be validated for the duration of your lesson plus 30 minutes.