Eastside Music School
501 North IH35 Austin, TX 78702
Get In Touch
Questions?
We’re here to help! Our dedicated Studio Managers are available during our business hours to assist you with scheduling, billing, virtual assistance, and more.
Check-out our FAQs below for more info about our policies.
Contact Us
+1 512-777-1444
Visit Us
501 N IH-35 STE#107
AUSTIN, TX 78702
PARKING GARAGE
505 SAN MARCOS ST.
AUSTIN, TX 78702
FAQ
Frequently Asked Questions
For more information about our policies and the school itself, please take a moment to download and review our New Student Guide.
I'VE NEVER TAKEN MUSIC LESSONS BEFORE...WHERE DO I START?
Eastside Music School offers custom-tailored music lessons for all ages. We offer a Free Trial Lesson for first-time students where you’ll get an introduction to the school, meet your teacher, and discuss musical goals. Book your Free Trial Trial lesson.
I'M RUNNING LATE! WHAT SHOULD I DO?
Please call us if you are running late. Lesson time will not be extended if tardy. A lesson will be considered a no-show after 15 minutes of no arrival.
HOW DOES BILLING WORK FOR RECURRING LESSONS?
WHERE ARE YOU LOCATED?
We are located at 501 N I-35 SUITE #107, AUSTIN, TX 78702.
Accessing the Building The 501 Studios building is locked on weekdays after 5:00 PM and on weekends. If you have a lesson scheduled during this time, a Studio Manager will greet you at the door. You may also ring the doorbell if no one is present.
WHAT ARE YOUR SMS MESSAGING TERMS AND CONDITIONS?
Privacy Policy:
Mobile opt-in information will not be shared with third parties for marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
Messaging Terms and Conditions:
Messaging Terms and Conditions: You agree to receive informational messages (appointment reminders, account notifications, etc.) from Eastside Music School. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at scheduling@eastsidemusic.com. You can opt out at any time by replying STOP.
WHAT IS YOUR CANCELLATION POLICY?
Let us know via phone or email by 8:00 PM the day before your lesson that you need to cancel. Cancellations submitted by this deadline will not incur a cancellation fee and may be rescheduled for a different time.
WHAT HAPPENS IF I DON'T SHOW UP FOR MY LESSON?
Last-minute cancellations and missed lessons without notice are forfeited, and all costs are due. Two consecutive missed lessons without notice will result in the termination of lessons.
WHAT KIND OF RESOURCES DO I NEED FOR VIRTUAL LESSONS?
The minimum requirements for online virtual music lessons are an internet-connected device with a camera (iPhone, Laptop, etc, a reliable internet connection, and the free Zoom app. Ask a Studio Manager or your instructor about products we recommend to get the most out of your virtual experience!
WHERE DO I PARK?
We validate parking tickets from the Corazon Parking Garage located on San Marcos Street between E 5th and E 6th Street. Your ticket will be validated for the duration of your lesson plus 30 minutes.